Policies

Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched.

Shipping Regions

We currently ship to the United Kingdom, European Union, United States, Canada, and Australia. For orders outside these regions, please contact us directly to discuss availability.

Estimated Delivery Times

• United Kingdom: 3-5 business days
• European Union: 5-10 business days
• United States & Canada: 7-14 business days
• Australia: 10-14 business days

Tracking

All orders include tracking. A tracking number will be emailed to you once your order has been dispatched. You can track your delivery via the carrier website.

Customs & Duties

International orders may be subject to import duties, taxes, or customs charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.

30-Day Return Window

We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return it for a full refund within this period.

Condition Requirements

To be eligible for a return, the product must be in its original condition, unused, and in its original packaging with all accessories and documentation included. Products showing signs of damage through misuse or improper handling will not be accepted for return.

Refund Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.

Faulty Product Process

If you receive a faulty or defective product, contact us immediately at info@paceline.com. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Length of Warranty

All PaceLine products are covered by a 2-year manufacturer warranty from the date of purchase.

What Is Covered

The warranty covers defects in materials and workmanship under normal use. This includes LED failure, controller malfunctions, power supply defects, and housing seal failures.

What Is Not Covered

The warranty does not cover damage caused by misuse, improper installation, physical impact, exposure to chemicals not typical of swimming pool environments, unauthorised modifications, or normal wear and tear.

Claim Process

To make a warranty claim, contact us at info@paceline.com with your order number and a description of the issue. We may request photographs or video to assess the defect. Approved claims will be resolved through repair or replacement at our discretion.

Data Collected

We collect personal information that you provide directly, including your name, email address, shipping address, phone number, and payment information when you place an order. We also collect technical data such as IP address, browser type, and device information through cookies and analytics.

How Data Is Used

Your personal data is used to process and fulfil orders, communicate with you about your purchase, provide customer support, and improve our products and services. We do not sell your personal information to third parties.

Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

Email Marketing

With your consent, we may send you promotional emails about new products, offers, and updates. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

Data Protection

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment processing is handled through secure, PCI-compliant payment processors. We retain your data only as long as necessary to fulfil the purposes for which it was collected.

Website Usage

By accessing and using the PaceLine website, you agree to these terms and conditions. We reserve the right to modify these terms at any time. Continued use of the website after changes constitutes acceptance of the revised terms.

Intellectual Property

All content on this website, including text, images, logos, product designs, and branding, is the property of PaceLine and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

Limitation of Liability

PaceLine provides its products for training purposes. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the purchase price of the product in question.

Product Use Responsibility

Users are responsible for ensuring that the PaceLine system is installed and used in accordance with the provided instructions and applicable safety regulations. The product should be used under appropriate supervision in a safe pool environment. PaceLine is not liable for injuries, damages, or losses resulting from improper use or installation of the product.